Privacy Policy

1.1 Personal Information

When you use Engz Car Services, we collect personal information that you provide to us, including your name, email address, phone number, payment information, and location data. This information is necessary to provide our services and ensure a seamless experience.

1.2 Usage Data

We automatically collect information about how you interact with our app and services, including device information, IP address, browser type, pages visited, and time spent on our platform. This helps us improve our services and user experience.

1.3 Location Information

With your permission, we collect real-time location data to connect you with nearby service providers, track service delivery, and provide accurate ETAs. You can control location permissions through your device settings.

2.1 Service Delivery

We use your information to process bookings, connect you with service providers, facilitate payments, and provide customer support. Your data enables us to deliver the car care services you request.

2.2 Communication

We may use your contact information to send service updates, booking confirmations, promotional offers, and important announcements about our platform. You can opt out of marketing communications at any time.

2.3 Improvement and Analytics

We analyze usage patterns and feedback to improve our services, develop new features, and enhance user experience. This includes understanding service preferences and optimizing our platform performance.

2.4 Safety and Security

We use your information to verify identities, prevent fraud, ensure platform security, and protect the safety of our users and service providers.

3.1 Service Providers

We share necessary information with service providers to fulfill your bookings. This includes your name, contact details, location, and service requirements. Service providers are bound by confidentiality agreements.

3.2 Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, sending communications, and analyzing data. These parties are obligated to protect your information.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.1 Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

4.2 Payment Security

All payment information is processed through secure, PCI-compliant payment gateways. We do not store complete credit card information on our servers.

4.3 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

5.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings or by contacting our support team.

5.2 Data Deletion

You can request deletion of your account and personal data. We will process such requests in accordance with applicable laws, though some information may be retained for legal or legitimate business purposes.

5.3 Marketing Preferences

You can opt out of receiving marketing communications by using the unsubscribe link in our emails or updating your preferences in the app settings.

5.4 Location Permissions

You can control location access permissions through your device settings. Note that disabling location services may limit certain app functionalities.

6.1 Use of Cookies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser.

6.2 Analytics

We use third-party analytics tools to understand how users interact with our platform. These tools may collect information about your device and usage patterns.

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@engzserviceseg.com | Phone: +2010 44 100 800 | Address: Cairo, Egypt